If you have existing orders that require customer service or warranty service, feel free to contact us at firstname.lastname@example.org. We’re still here and still honoring the warranty commitments to present customers.
As of late, regular customers may have noticed that our stock has been depleting.
This is an astute observation. The reality is that we have been selling off inventory to leave supply business behind. I’d like to explain this.
Rossmann Supply was started to help the small repair shop owner. I have been through countless issues with suppliers that drove me nuts. I had to become my own supplier out of necessity, but it didn’t make sense to have 1000 parts in stock for myself. So, I began selling the hard to find parts to people I knew so I wouldn’t be stuck with dead inventory.
Over time this became its own, totally separate corporate entity with different ownership, but the same direction. My goal was to provide top tier service, selling rare parts, and affordable prices with high level of quality.
Alas, providing the level of service I wanted to, at the prices necessary to compete, quickly became a charity. Unfortunately, charity does not make good business. A supply company is about turning $26 into $30, a repair company is about turning $26 into $200. At the same time as the supply industry has become absolutely overwhelmed with Grade A- parts being sold for subdollar profit margins, the repair business has doubled, tripled, and quadrupled. As such, I would have to be insane to not refocus my efforts & time accordingly.
Admittedly, the original goal of the company became compromised. Our intention was to sell parts that were hard to find to a small circle of well known repair shops. As time went on, we tried to sell a vast variety of easy to find parts, to everyone – publicly. In retrospect, this was not the proper direction for us to take.
Over the next few months, we will be returning to the old business model. We will be setting up certain users so they can purchase these parts at the same level of quality, but we will not be publicly selling products, we will not sell parts that are easily obtainable at a high level of quality elsewhere, and this corporate entity will be retiring itself. If you need an iPad screen that’s damn near uncrackable or an iPhone 4S LCD that isn’t refurbished for under $31, we’ll help – if you need a Sony Vaio PC screen, we’ll direct you elsewhere.
In the meantime, at the very least, over the next month – we will not be selling parts in any way, shape, or form.
If you’ve been helped by us in the past, or chose to do business with us over another company – this is truly appreciated.